Warranty & Safety

We build outdoor gear for real camp life—functional, durable, and easy to use. From modular camp tables and seating to IGT kitchen components and dining essentials, our products are designed to support cooking, dining, storage, and gathering outdoors.

If something is not right with your product, contact us and we will help determine the appropriate solution.

Limited Warranty

Coverage Period

12 months from the date of delivery.

What’s Covered

Defects in materials or workmanship under normal recreational outdoor use.
Missing, incorrect, or damaged parts discovered when the product is first unpacked.
Structural components or included hardware that fail during proper use, such as frames, hinges, brackets, screws, bolts, connectors, or locking mechanisms.
Manufacturing defects that prevent modular components from fitting or functioning as intended.
Defects in included carrying bags, storage bags, or accessory components that are present upon delivery.

What’s Not Covered

Normal wear and tear, including scratches, dents, scuffs, stains, surface discoloration, or finish changes from regular use.
Heat marks, soot, smoke residue, grease buildup, flame damage, or discoloration caused by cooking appliances.
Rust, corrosion, mold, or material deterioration caused by prolonged moisture exposure, improper drying, saltwater, chemicals, or unsuitable storage.
Damage caused by exceeding the stated weight capacity or placing excessive force on tables, chairs, shelves, baskets, or modular inserts.
Damage from improper assembly, incorrect installation, unstable placement, or failure to secure locking components.
Damage caused by using incompatible stoves, burners, fuel systems, inserts, tabletops, or third-party accessories.
Modifications, drilling, cutting, welding, repainting, or the use of non-original replacement parts or hardware.
Damage caused by accidents, misuse, drops, impacts, severe weather, open flames, unattended heat sources, or improper transportation.
Cosmetic changes to wood, metal, fabric, coatings, or finishes that do not affect normal product function.
Commercial, rental, institutional, or expedition use unless confirmed by us in writing.

Our Remedy

At our option, we may repair the affected product, provide replacement parts, replace the product, or issue a refund for the defective portion.

If an identical product or component is unavailable, we may offer a compatible or comparable replacement. The available remedy will depend on the nature of the issue, product availability, and the information provided with the claim.

How to Make a Warranty Claim

Please contact us at hello@outnestss.com.

Include:

Your order number.
The product name or SKU.
Clear photos or a short video showing the issue.
A brief description of how and when the issue occurred.
Photos of the packaging if the product arrived damaged.

Please keep all packaging, hardware, accessories, and affected parts until we advise you of the next steps.

Safety

Outdoor cooking and furniture products must be assembled, positioned, and used correctly. Always review the product-specific instructions before use.

Materials & Construction

Materials vary by product and may include aluminum alloy, stainless steel, steel, wood, fabric, plastic, silicone, or other outdoor-use materials.
Food-contact claims apply only to products specifically identified as suitable for food contact.
Stainless steel grades, coatings, finishes, and heat resistance may vary between products. Refer to the relevant product page for exact specifications.
Natural wood components may develop minor variations in grain, color, or surface appearance with outdoor use.
Inspect frames, connectors, welds, hinges, fasteners, locking mechanisms, and fabric panels before each trip.

Assembly & Setup

Assemble each product according to the supplied instructions.
Fully open and lock folding legs, frames, hinges, and support mechanisms before placing weight on the product.
Confirm that modular tabletops, storage baskets, racks, and kitchen inserts are seated securely before use.
Place tables, chairs, kitchen systems, and storage units on firm, level, and stable ground.
Do not set up products on steep slopes, loose sand, unstable rocks, soft mud, or other surfaces that may cause tipping.
Recheck all screws, bolts, brackets, and connectors regularly, especially after transportation or repeated assembly.
Do not use a product if any structural part is bent, cracked, loose, missing, or damaged.

Tables, Chairs & Storage Components

Follow the stated weight capacity for each table, chair, shelf, basket, or accessory.
Do not stand, jump, climb, or sit on tables, tabletops, storage baskets, side racks, or kitchen modules.
Do not lean back excessively in folding chairs or place weight unevenly on one side.
Keep hands and fingers away from hinges, folding frames, sliding rails, and locking joints during setup and folding.
Distribute cookware, equipment, and stored items evenly to reduce the risk of tipping.
Place heavier equipment near the center of the table or on lower storage levels.
Do not move a table or modular kitchen system while hot cookware, lit appliances, or unsecured items are on it.

IGT Modules & Modular Kitchen Systems

Confirm the dimensions and compatibility of each insert, tabletop, burner, basket, and accessory before installation.
Make sure every module is fully supported and properly positioned within the frame.
Do not force an incompatible accessory into the frame or modify the product to make it fit.
Keep combustible items, fabric organizers, carrying bags, paper products, and plastic accessories away from hot modules.
Use heat-producing appliances only in modules specifically designed to accommodate them.
Some metal components may become hot during cooking. Allow all parts to cool completely before removal, folding, cleaning, or storage.
Never carry or reposition a modular kitchen system while a stove or burner is operating.

Fire, Fuel & Cooking Safety

Use stoves, burners, grills, and other fuel-burning appliances outdoors in a well-ventilated area.
Never operate fuel-burning appliances inside tents, vehicles, enclosed shelters, or other confined spaces.
Follow the appliance manufacturer’s instructions regarding fuel type, ventilation, clearance, ignition, and shutdown.
Keep fuel containers away from heat, sparks, direct sunlight, and open flames.
Check fuel connections and hoses before use. Do not operate equipment if a leak, unusual odor, damaged seal, or loose connection is detected.
Maintain adequate clearance between cooking appliances and nearby furniture, walls, tents, trees, dry vegetation, and other combustible materials.
Never leave an operating stove, burner, grill, candle, or open flame unattended.
Keep children and pets away from hot cookware, fuel, flames, sharp tools, and cooking areas.
Keep an appropriate fire-extinguishing method nearby and follow all local campsite and fire regulations.

Cookware, Tableware & Utensils

Wash cookware, tableware, utensils, and food-contact accessories before first use.
Use each item only for its stated purpose and temperature range.
Handles, lids, utensils, and metal surfaces may become hot during cooking. Use suitable heat protection when necessary.
Do not expose non-heat-resistant components to direct flames, hot burners, or high-temperature cookware.
Avoid sudden temperature changes that may damage certain materials.
Stop using any item that becomes cracked, sharply deformed, heavily corroded, chipped, or otherwise unsafe.
Use caution with knives, skewers, graters, and other sharp accessories.
Do not store food in cookware or containers longer than recommended for the material.

Weather & Outdoor Conditions

Outdoor-use products are not necessarily intended for permanent exposure or year-round outdoor storage.
Protect products from prolonged rain, snow, standing water, strong wind, salt spray, and extreme heat.
Fold or secure furniture and kitchen systems during strong winds or severe weather.
Do not use umbrellas, windscreens, hanging accessories, or side extensions in conditions that may create instability unless specifically designed for that use.
Dry all products thoroughly before placing them in carrying bags, storage cases, vehicles, or enclosed storage areas.
Store equipment in a clean, dry, and ventilated location when not in use.

Care & Maintenance

Allow all cooking surfaces and metal components to cool completely before cleaning.
Remove food residue, grease, dirt, sand, salt, and moisture after each use.
Wipe frames, tabletops, baskets, and accessories with a soft damp cloth, then dry thoroughly.
Use mild soap when necessary. Avoid harsh chemicals, bleach, abrasive cleaners, steel wool, and aggressive scouring pads unless specifically approved for the material.
Do not leave stainless steel or coated metal surfaces wet for extended periods.
Clean and dry wood components promptly. Do not soak them or leave them exposed to standing water.
Follow product-specific care instructions for fabric, wood, stainless steel, aluminum, coated metal, silicone, and other materials.
Check folding joints, connectors, locks, screws, and support points periodically.
Stop use if any part becomes loose, unstable, cracked, bent, excessively corroded, or missing.