FAQ

OutNestss is an outdoor camping brand offering products designed for campsite cooking, dining, organization, storage, and relaxation.

Our product range may include:

• Camping tables and chairs
• IGT modular tables and accessories
• Outdoor kitchen components
• Food-preparation accessories
• Storage and organization products
• Portable campsite equipment

Product availability may change over time. Please review the individual product page for the latest specifications, dimensions, materials, package contents, and usage information.

OutNestss is operated by 广州市思博新创网络技术服务有限公司.

Our business contact address is E330, Unit 2709, Building 371-1, Wushan Road, Tianhe District, Guangzhou, Guangdong 510645, China.

This address is provided for business identification and correspondence purposes. It is not a retail store, showroom, walk-in customer service center, or general return address.

Unless the relevant product page specifically states otherwise, OutNestss camping products are intended for temporary outdoor use rather than permanent year-round outdoor installation.

After use, clean and dry the product completely before storing it in a covered, dry, and ventilated location. Prolonged exposure to rain, snow, salt air, strong sunlight, or high humidity may shorten the product’s service life.

Minor differences may occur because of lighting, photography, screen settings, material variation, surface texture, finish application, or production batches.

Small differences in color, texture, grain, or finish are not necessarily product defects.

Orders are normally processed within 3–7 business days after payment is confirmed.

This period may include:

• Order and payment verification
• Product inspection
• Packaging
• Shipping preparation
• Transfer to the applicable logistics provider

Business days do not include weekends or public holidays.

The estimated total delivery time is normally 16–24 business days under normal shipping conditions.

The estimated timeline generally includes:

• Order processing: 3–7 business days
• International transportation: approximately 10 business days
• Final delivery: approximately 3–7 business days after the local carrier receives the shipment

Delivery dates are estimates and are not guaranteed. Customs processing, severe weather, port congestion, incorrect addresses, peak-season demand, remote locations, or carrier disruptions may extend the delivery time.

Tracking information will be provided when it becomes available from the applicable shipping carrier.

For some internationally transported orders, detailed local tracking may not become active until the international stage is completed and the package has been received and scanned by the final-delivery carrier.

Tracking updates may be delayed because of:

• Carrier scanning delays
• International transportation
• Transfers between logistics providers
• Customs processing
• Weekends or public holidays
• Weather or regional logistics delays
• Large-package handling

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

Contact hello@outnestss.com as soon as possible and include your order number and the change you are requesting.

We will review the order status, but changes cannot be guaranteed after order processing, inspection, packaging, dispatch, or transportation has begun.

Contact us immediately with your order number, original shipping address, and complete corrected address.

Address changes cannot be guaranteed after an order has been packaged, dispatched, transferred to a carrier, or entered international transportation.

Customers are responsible for providing a complete and accurate delivery address during checkout.

Cancellation requests should be submitted to hello@outnestss.com as soon as possible.

An order may be canceled if it is still being verified, inspected, prepared, or packaged.

Once an order has entered international transportation or has been transferred to a logistics provider for dispatch, it may no longer be possible to retrieve, stop, or cancel it.

Yes. Some orders may be divided into separate cartons because of product dimensions, weight, packaging protection, inventory arrangements, or carrier requirements.

Separate packages may have different tracking numbers and may arrive at different times.

Please check:

• Your front door, porch, garage, and side or rear entrances
• Your building reception or mailroom
• Nearby secure delivery locations
• Household members or neighbors
• The carrier’s delivery notes

If the package is still missing, contact hello@outnestss.com with your order number and tracking information so that we can review the available delivery records.

Take clear photographs of the carton, shipping label, protective packaging, and product before discarding anything.

Please keep:

• The outer carton
• The shipping label
• Inner packaging and protective materials
• Hardware and accessories
• Instructions
• Any damaged components

If the product itself is damaged or components are missing, contact us as soon as possible.

Eligible return requests must be submitted within 30 days from the date the order was delivered.

The return period begins on the documented delivery date, not the order date or shipping date.

Submitting a return request does not automatically mean that the return has been approved. All requests are subject to review.

Email hello@outnestss.com before sending any product back.

Please include:

• Your order number
• The product name
• The reason for the return
• The current condition of the product
• Whether the product has been assembled or used
• Relevant photographs or videos

Do not send the product back until the return has been approved and written return instructions have been provided.

The applicable return address will be provided after the request has been reviewed and approved.

Do not send a return to the OutNestss business contact address unless our customer support team specifically instructs you in writing to do so.

Unauthorized returns may not be accepted, identified, or processed.

After return instructions are provided, the approved return package should normally be shipped within 7 business days.

If the return is not shipped within this period, the return authorization may need to be reviewed again.

Returned products must generally be:

• In their original condition
• Clean and properly packaged
• Free from customer-caused damage
• Free from unauthorized alterations
• Complete with all included components
• Complete with accessories, hardware, and instructions

Returns showing misuse, heavy wear, contamination, improper assembly, incomplete components, or inadequate packaging may be rejected or may qualify for a reduced refund.

OutNestss will cover the applicable return shipping cost when the product is confirmed to be damaged upon arrival, defective, incorrectly supplied, or missing essential components because of our error.

For personal-reason returns, including ordering the wrong size, choosing an incompatible accessory, changing your mind, or no longer needing the product, the customer is responsible for the return shipping cost.

Contact hello@outnestss.com within 10 days of delivery.

Please provide:

• Your order number
• The product name
• A description of the issue
• Photographs of the complete product
• Close-up photographs of the affected area
• Photographs of the carton and shipping label
• A short video when helpful

Keep the carton, packaging, labels, hardware, accessories, and affected components until the issue has been reviewed.

Please carefully inspect:

• Every shipping carton
• Protective foam and cardboard inserts
• Accessory boxes and hardware bags
• Storage bags and folded product sections
• The underside of tabletops and internal compartments

If the part is still missing, contact us with your order number, product name, photographs of everything received, and the applicable part number from the instructions when available.

We will notify you after the returned product has been received and inspected.

If the refund is approved, it will normally be issued to the original payment method within 2–3 business days.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account after the refund has been issued.

Eligible OutNestss products are covered by a 12-month limited warranty from the date of delivery.

The warranty applies to the original purchaser and requires valid proof of purchase.

The limited warranty covers confirmed defects in materials or workmanship arising during normal and intended use.

Depending on the product, covered issues may include:

• Manufacturing defects
• Structural defects under normal intended use
• Missing or damaged parts discovered after opening the package
• Original hardware that fails during proper use
• Original hinges, brackets, connectors, or locking components that fail because of a manufacturing defect

The limited warranty does not cover:

• Normal wear and tear
• Cosmetic scratches, dents, or finish changes from use
• Discoloration caused by prolonged sunlight
• Rust or corrosion caused by moisture, salt, chemicals, or improper storage
• Damage caused by rain, flooding, snow, or prolonged humidity
• Damage caused by excessive heat, hot cookware, or open flame
• Improper burner installation or use
• Improper assembly, installation, or maintenance
• Exceeding a stated load capacity
• Unauthorized modification, drilling, cutting, welding, or bending
• Use of incompatible or non-original components
• Accidents, misuse, neglect, loss, or theft
• Commercial, rental, or institutional use unless approved in writing

After reviewing and confirming a valid warranty claim, OutNestss may provide an appropriate remedy such as:

• Troubleshooting assistance
• Replacement hardware
• Replacement components
• Repair assistance
• A replacement product
• A comparable replacement when the original product is unavailable
• A partial or full refund when appropriate

The remedy will depend on the nature of the issue, product age, product availability, and availability of replacement components.

Email hello@outnestss.com and include:

• Your order number
• The product name
• The delivery date
• A description of the issue
• Photographs of the complete product
• Close-up photographs of the affected component
• A short video showing the issue when applicable
• Information about how the product was used and stored

Do not discard, alter, repair, or return the product before the warranty request has been reviewed.

An IGT modular system allows compatible table inserts, trays, storage components, cooking accessories, and other modules to be arranged within a suitable modular table frame.

Exact dimensions, support structures, connection points, and installation methods may differ between products.

No. Do not assume that every IGT accessory will fit every modular table or frame.

Compatibility may depend on:

• Module dimensions
• Opening dimensions
• Frame thickness
• Edge shape
• Support rails
• Connection points
• Installation method
• Required clearance

Always compare the measurements and compatibility information before ordering.

Measure the relevant opening, frame, support rail, or installation area and compare the measurements with those shown on the OutNestss product page.

If you are uncertain, email us with:

• The OutNestss product you are considering
• The brand and model of your existing table
• Clear photographs of the installation area
• The relevant measurements

We can help assess compatibility based on the information provided, but compatibility cannot be guaranteed when product information or measurements are incomplete.

No. Module terminology describes the approximate modular space occupied by a component, but it does not replace exact measurements.

Different systems may use slightly different dimensions, edges, supports, or installation structures.

Only the components specifically listed in the product description, specifications, package contents, or “What’s Included” section are included.

Camping equipment, cookware, burners, food, fuel canisters, storage boxes, furniture, and decorative items shown in lifestyle photographs are not included unless specifically stated.

Review the specifications on the individual product page.

Relevant information may include:

• Overall dimensions
• Folded dimensions
• Tabletop or seat height
• Module and opening dimensions
• Product weight
• Package weight
• Recommended load capacity

Do not estimate product size or capacity based only on photographs.

Assembly requirements vary by product.

Some products may arrive fully assembled, while others may require unfolding, attaching legs, installing connectors, securing hardware, inserting modular components, or completing a multi-step assembly process.

Review the individual product page and included instructions before use.

1. Read the complete instructions.
2. Confirm that all components are present.
3. Identify the hardware and connection points.
4. Use a clean, dry, level surface.
5. Protect coated, painted, wooden, and metal surfaces from scratches.
6. Keep small components away from children.
7. Do not force components that do not align correctly.

Please confirm that:

• Each component is facing the correct direction
• Left and right components have not been reversed
• The correct hardware is being used
• The product is positioned on a level surface
• Fasteners were initially inserted loosely

Align all components before gradually tightening the fasteners. Do not drill, cut, bend, weld, or force a component.

Yes. Before each trip or use, inspect:

• Fasteners
• Hinges
• Locks and latches
• Legs and frames
• Connectors and modular inserts
• Fabric and seams
• Load-bearing components

Stop using the product if any component is loose, cracked, bent, unstable, missing, severely worn, or otherwise damaged.

Do not place hot cookware, burners, charcoal, open flames, or heated components directly on a surface unless the product is specifically designed and identified for that use.

Use an appropriate heat-resistant barrier and follow the cookware or burner manufacturer’s instructions.

Do not use open-flame, charcoal, gas-powered, or other combustion-based cooking equipment inside a tent, vehicle, enclosed room, or poorly ventilated area unless the equipment manufacturer expressly permits that use.

Always follow the burner manufacturer’s safety instructions, ventilation requirements, and applicable fire restrictions.

Fuel, gas canisters, charcoal, and other consumable or restricted items are not included unless specifically stated in the package contents on the relevant product page.

Always follow the care instructions provided for the specific product.

For general cleaning:

• Remove loose dirt before wiping
• Use a soft cloth or non-abrasive sponge
• Use mild soap when necessary
• Avoid abrasive pads and harsh chemicals
• Avoid prolonged soaking
• Dry all components completely before storage

Do not use bleach, corrosive cleaners, strong solvents, abrasive powders, or aggressive degreasers unless the product instructions specifically permit them.

These substances may damage coatings, fabrics, plastics, wood, adhesives, printed markings, or metal finishes.

Remove moisture, food residue, dirt, salt, and grease promptly. Dry metal components completely before storage.

Scratches, damaged coatings, salt exposure, and prolonged moisture may increase the likelihood of corrosion.

Wipe spills promptly with a soft cloth and avoid:

• Soaking or standing water
• Dishwasher cleaning
• Harsh chemicals
• Direct flame or hot cookware
• Prolonged rain
• Extended strong sunlight
• Storage while damp

Allow the component to dry completely before packing or storage.

Dishwasher compatibility depends on the material, coating, adhesive, finish, and construction of the specific product.

Do not place a product or component in a dishwasher unless the product instructions specifically state that it is dishwasher safe.

1. Clean the product.
2. Allow every component to dry completely.
3. Remove food residue, dirt, salt, and moisture.
4. Secure loose accessories.
5. Fold or disassemble the product correctly.
6. Store it in a covered, dry, ventilated location.
7. Keep it away from flames, direct heat, chemicals, and prolonged sunlight.