Privacy Policy

This Privacy Policy explains how Guangzhou Sibo Xinchuang Network Technology Service Co., Ltd., operating under the customer-facing brand OutNestss (“OutNestss,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit, communicate with, or make a purchase from outnestss.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy. This Policy should be read together with our Terms of Service.

Personal Information We Collect

Contact and Order Information When you place or attempt to place an order for camp furniture, modular kitchen systems, or dining gear, create an account, request customer support, or otherwise communicate with us, we may collect information such as:

  • Name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order number, products purchased (e.g., specific IGT modules, tables, or seating), and order history

  • Delivery, return, refund, and customer-service information

  • Messages, photographs of your outdoor setup, videos, and other information you submit to us

Payment Information Payment information is collected and processed securely by Shopify and our authorized payment service providers. OutNestss may receive limited payment-related information, such as payment status, payment method, card type, and the last digits of a payment card. OutNestss does not directly access or store complete payment card numbers on its local systems.

Device and Usage Information When you use the Site, we and our service providers may automatically collect certain information, including IP address, browser type, device info, operating system, and interactions with our product pages and checkout.

Marketing and Preference Information We collect information regarding your email subscriptions, cookie choices, and responses to promotional communications. If you consent to text messages regarding outdoor gear updates or promotions, we process your telephone number and messaging activity to provide these services.

How We Collect Personal Information

We collect personal information directly from you (orders, account creation, support requests), automatically through tracking technologies on the Site, and from our trusted service providers (Shopify, payment gateways, logistics and shipping carriers).

How We Use Personal Information

We use personal information to:

  • Process, fulfill, and deliver your outdoor gear orders;

  • Handle payments, returns, and warranty claims for camping equipment;

  • Communicate updates regarding product availability, shipping, and assembly tips;

  • Verify identity, prevent fraudulent orders, and maintain Site security;

  • Improve our website and the functionality of our modular product systems;

  • Provide marketing communications consistent with your preferences;

  • Comply with legal, tax, and regulatory obligations.

How We Disclose Personal Information

We disclose information only as necessary to operate our business, including:

  • Logistics & Fulfillment: Shipping carriers, freight providers, and customs/logistics partners necessary for delivering large outdoor equipment or international shipments.

  • Service Providers: Shopify, payment processors, customer-support platforms, and analytics providers.

  • Legal: Compliance with legal obligations, protecting rights, or defending against legal claims.

Cookies and Similar Technologies

We use cookies and similar technologies to ensure the Site functions properly, to remember your shopping cart (e.g., saved IGT components), and to measure Site performance. You can manage these via your browser settings.

Analytics and Advertising Choices

We may use analytics services to understand how customers interact with our camping gear collections. You may opt out of certain targeted advertising through tools provided by Google, Meta, Microsoft, or the Digital Advertising Alliance.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes of your order, provide customer support for your products, and meet our legal and tax obligations. Once no longer required, we delete or anonymize this data.

International Processing and Transfers

OutNestss operates internationally. Your information may be processed in countries including the United States, Canada, China, and others where our service providers operate. We ensure appropriate safeguards are in place for these transfers.

Data Security

We employ administrative and technical safeguards to protect your data. However, please remember that no online storage method is 100% secure. Keep your account login credentials private.

Your Privacy Rights

Depending on your residence, you may have rights to access, correct, delete, or export your personal information. You may also object to certain processing or opt out of targeted advertising. To submit a request, contact hello@outnestss.com
.

Children’s Privacy

The Site is intended for adults purchasing outdoor and camping equipment. We do not knowingly collect information from children under 13.

Third-Party Websites

Our Site may link to third-party services (e.g., shipping carriers). We are not responsible for their privacy practices; please review their policies before use.

Changes to This Privacy Policy

We may update this policy to reflect changes in our business or legal obligations. The “Last Updated” date will reflect the most recent version.

Contact Us

Guangzhou Sibo Xinchuang Network Technology Service Co., Ltd. Customer-Facing Brand: OutNestss Business Contact Address: Unit 2709, E330, Building 371-1, Wushan Road, Tianhe District, Guangzhou City, 510645, China Email: hello@outnestss.com
 Website: https://outnestss.com/

Note: The address above is for business correspondence only. It is not a walk-in customer service location or a return address. Approved returns must be sent only to the return-processing address provided in our return instructions.