Terms of Service

OVERVIEW

This website is operated by Guangzhou Sibo Xinchuang Network Technology Service Co., Ltd., under the customer-facing brand OutNestss. Throughout these Terms of Service, “OutNestss,” “we,” “us,” and “our” refer to Guangzhou Sibo Xinchuang Network Technology Service Co., Ltd., operating under the OutNestss brand.

OutNestss provides this website, including the information, products, features, tools, customer support, and other services made available through the website, collectively referred to as the “Services,” subject to your acceptance of these Terms of Service and the policies referenced in them.

By visiting our website, creating an account, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms of Service. These Terms apply to all website users, including visitors, customers, and users who submit content or communications through the website.

SECTION 1 – ELIGIBILITY AND ONLINE STORE USE

By using this website, you confirm that you are of legal age and capacity to enter into a binding agreement. Our products—including camp furniture, IGT modular systems, and dining gear—are intended for recreational outdoor use. You may not use our products for purposes beyond their design intent (e.g., commercial rental or extreme expedition use) without prior written agreement.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Services to prevent fraud, protect website security, or address suspected misuse. Payment information is processed securely by authorized providers; OutNestss does not store full payment card numbers on its local systems.

SECTION 3 – ACCURACY AND TIMELINESS

We strive to ensure that product specifications, dimensions, weight capacities, and material descriptions are accurate. Outdoor gear specifications may be updated periodically to reflect improvements in design or manufacturing.

SECTION 4 – PRODUCT INFORMATION AND OUTDOOR USE

We provide detailed descriptions for our camping equipment. Please note:

Materials: Natural characteristics in wood or minor finish variations in aluminum/steel are common in outdoor gear and do not affect functionality.
Suitability: Products are designed for specific uses (e.g., IGT modules for cooking, chairs for seating). Using components beyond their stated weight capacity or intended configuration voids our liability for resulting damage.

SECTION 5 – PRICES, TAXES, AND SHIPPING

Prices are shown in U.S. dollars (USD). OutNestss covers applicable import duties and customs clearance charges for eligible shipments to the United States. Delivery dates are estimates; we are not responsible for delays caused by logistics, port congestion, or extreme weather conditions.

SECTION 6 – ORDERS AND ORDER ACCEPTANCE

Submitting an order is an offer to purchase. We reserve the right to cancel orders if, for example, a product is unavailable, payment cannot be verified, or the order is suspected of being for unauthorized commercial resale.

SECTION 7 – BILLING AND PAYMENT

You agree to provide accurate billing and shipping information. Payment methods available at checkout are specific to your location and order type.

SECTION 8 – ORDER CANCELLATIONS

Cancellation requests must be submitted before the order enters the international logistics/ocean transit process. Once an order is in transit, it may not be possible to stop or reroute the shipment. Contact us at hello@outnestss.com (or your designated support email) to request a cancellation.

SECTION 9 – RETURNS, REFUNDS, AND PRODUCT ISSUES

Eligible return requests may be submitted within 30 days of delivery.

Personal Reasons: Customer is responsible for return shipping costs.
Defective/Damaged: For issues related to manufacturing defects or shipping damage (e.g., damaged frames, missing modular parts), please contact us with photos. OutNestss will provide an appropriate solution, such as replacement parts or a full replacement.

SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide links to third-party services (e.g., shipment tracking). Use of these is voluntary and subject to the terms of those specific providers.

SECTION 11 – THIRD-PARTY LINKS

We are not responsible for the content or privacy practices of third-party websites linked from our store.

SECTION 12 – USER COMMENTS AND REVIEWS

We encourage sharing your camp setups! By submitting photos or reviews, you grant us a license to use this content in our marketing and customer support materials. Please ensure your submissions are authentic and do not infringe on the rights of others.

SECTION 13 – PERSONAL INFORMATION

Your data is handled in accordance with our Privacy Policy.

SECTION 14 – ERRORS AND CORRECTIONS

If a material error (e.g., incorrect pricing or technical specification) affects your order, we will contact you to offer a correction or a full refund.

SECTION 15 – PROHIBITED USES

You may not use our website or products to engage in illegal activities, upload malware, or bypass security features. Misuse of our products, such as using gas appliances in unsafe configurations, is strictly prohibited.

SECTION 16 – INTELLECTUAL PROPERTY

All website content, including product photography, logos, and instructional graphics, is the property of OutNestss and protected by law.

SECTION 17 – WEBSITE AVAILABILITY

While we aim for 100% uptime, we do not guarantee the website will be free from technical maintenance or service interruptions.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, OutNestss is not liable for indirect or consequential losses. We are not responsible for injuries or damages resulting from the misuse of camping equipment, failure to follow assembly instructions, or usage in prohibited environments (e.g., enclosed spaces with fuel-burning stoves).

SECTION 19 – INDEMNIFICATION

You agree to indemnify OutNestss against claims arising from your violation of these Terms or misuse of our products.

SECTION 20 – SEVERABILITY

If any part of these Terms is found to be unenforceable, the remaining provisions will continue to be fully effective.

SECTION 21 – TERMINATION

These Terms remain effective as long as you use our Services. Termination of account access does not discharge obligations related to past orders or payments.

SECTION 22 – ENTIRE AGREEMENT

These Terms, along with our Shipping and Return policies, constitute the entire agreement between you and OutNestss.

SECTION 23 – APPLICABLE LAW

These Terms are governed by applicable law. We encourage customers to reach out to us at hello@outnestss.com first to resolve any issues in good faith.

SECTION 24 – CHANGES TO TERMS

We may update these Terms to reflect operational or legal changes. Continued use of the website constitutes acceptance of the updated terms.

SECTION 25 – CONTACT INFORMATION

OutNestss is a brand operated by: Guangzhou Sibo Xinchuang Network Technology Service Co., Ltd.

Business Address: Unit 2709, E330, Building 371-1, Wushan Road, Tianhe District, Guangzhou City, China

Customer Support Email: hello@outnestss.com

Website: https://outnestss.com/

Note: The address above is for business correspondence only and is not a return center. Please contact us for the correct return address before sending any items back.